Return & Replacement

1. Replacement is the action or process of replacing something in place of another. A Buyer can request a replacement whenever they are not satisfied with the item, for reasons being:
   • Damaged in shipping.
   • Defective item.
   • Item(s) missing;
   • Wrong item shipped.
2. The Seller can always accept the return irrespective of the policy.
3. Buyer needs to raise the replacement request within the return period applicable to the respective product.
4. The Buyer has to raise a replacement request by contacting THE M.A.I.D.C. and give the “reason for rejection” and order details.
5. An intimation shall be provided to the Seller seeking either "approval" or "rejection" of the replacement request.
6. In case the Seller accepts the replacement request, the Buyer shall be required to return the product to the Seller, and only after the return of the product, the Seller shall be under obligation to provide the replacement product to the Buyer.
7. In case the Seller rejects the replacement request, the Buyer can choose to raise a dispute by contacting the customer care of THE M.A.I.D.C.
8. In case the Seller doesn't have the product at all, the Seller can provide a refund to the Buyer, and the Buyer shall be under obligation to accept the refund in lieu of replacement.
9. All the product parameters shall be required to be complied with in each case of replacement.
10. If the Seller doesn't respond to the Buyer's replacement request within thirty (30) days from the date of the replacement request placed by the Buyer, a refund shall be processed in favor of the Buyer, and the Seller shall be liable to refund the amount paid to the Seller.
11. All shipping and other replacement charges shall be borne and incurred by the Seller.